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Service outages, even if they are short, are highly disruptive and can seriously impact Canadians’ lives. Outages can have harmful effects on people, especially when they cannot connect to emergency services in times of need.
The CRTC is launching this consultation to look at additional consumer protections to help ensure Canadians have the information they need during an outage. These measures include ensuring customers receive meaningful and timely updates, as well as refunds or bill credits after an outage.
Use the tools below to share your experiences with service outages and tell us what consumer protections you think should be in place.
Please note that this platform does not contain all the questions of this proceeding. For the full list of questions, or to learn more about the other ways to participate in the proceeding*, please refer to the Notice of Consultation and the intervention form.
* Participants using the platform are not considered a party to the proceeding. This means that, in general, they will not: (i) have their comments attributed to them; (ii) receive notice of comments from other participants; (iii) be able to participate in the oral hearing, if there is one; (iv) be allowed to provide final replies, if there are any, and (v) be named in any appeal of the CRTC’s decision. If you wish to be considered a party, please consult the “What you need to know to participate in this proceeding” section of the Notice of Consultation to learn how to submit a formal intervention.
Service outages, even if they are short, are highly disruptive and can seriously impact Canadians’ lives. Outages can have harmful effects on people, especially when they cannot connect to emergency services in times of need.
The CRTC is launching this consultation to look at additional consumer protections to help ensure Canadians have the information they need during an outage. These measures include ensuring customers receive meaningful and timely updates, as well as refunds or bill credits after an outage.
Use the tools below to share your experiences with service outages and tell us what consumer protections you think should be in place.
Please note that this platform does not contain all the questions of this proceeding. For the full list of questions, or to learn more about the other ways to participate in the proceeding*, please refer to the Notice of Consultation and the intervention form.
* Participants using the platform are not considered a party to the proceeding. This means that, in general, they will not: (i) have their comments attributed to them; (ii) receive notice of comments from other participants; (iii) be able to participate in the oral hearing, if there is one; (iv) be allowed to provide final replies, if there are any, and (v) be named in any appeal of the CRTC’s decision. If you wish to be considered a party, please consult the “What you need to know to participate in this proceeding” section of the Notice of Consultation to learn how to submit a formal intervention.
